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All New Launch
Welcome to EILONG® official webside

Shipping policy

Q: When will my order be processed ?
A: All orders are handled and shipped out from our warehouse in Taiwan. Please allow extra time for your order to be processed during holidays and sale seasons.
We processes orders between Monday and Friday. Orders will be processed within 2-3 business days from the order date and shipped the next day after the processing day. Please know that we don't ship on weekends and our national holidays.
Please contact us if you do not receive tracking confirmation after 5 business days from the day you completed your payment.

Q: How will my order be shipped?
A: Our orders are all shipped by FedEx or UPS, it is the fastest and safest courier.

Q: When will my order arrive ?
A: Our orders are shipped by FedEx or UPS. They are the fastest and safest express delivery. The global delivery time is usually between 3 to 7 days after picking up the goods.
After we receive your confirmed order, it will take 2-3 working days to prepare.
After the order is shipped, we will send you tracking information by email on the next working day, and the tracking number is usually available within 24 hours after delivery.
Therefore, your order will usually be delivered to your address within approximately 5 to 10 days after confirmation.

Please note: We are not responsible for any delays caused by your country’s customs authorities or the COVID-19 epidemic.

Q: Will I be charged with customs and taxes ?
A: The prices displayed on our site are tax-free in US Dollars.
Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.

If you have any questions or concerns about order or purchase, please email us int-service@eilong.com.tw and we will deal with your issue as soon as possible.