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Welcome to EILONG® official webside

Terms and Conditions: Business Account

Terms of Use
eilong.com/eilong.com.tw has created its internet website with your safety and security as our first priority. This statement of our privacy policy explains what information we gather from you and how we use that information. We will use the information you have shared with us only as specified in this privacy policy. By using and/or placing order at the eilong.com/eilong.com.tw. Website (the "eilong.com/eilong.com.tw" website) you are agreeing to be bound by this Privacy Policy and our Terms of Use, as well as all applicable laws and regulations. If you do not agree to this Privacy Policy or our Terms of Use, please do not use our website.


Copyright Ownership
All content included on the eilong.com/eilong.com.tw website, such as text, data, graphics, typefaces, logos, button icons, images or photographs, is our property or the property of our content suppliers and protected by Taiwan and International Copyright Laws. The collection, arrangement and assembly of all content are our exclusive property and protected by Taiwan and International Copyright and Trade Dress laws.


Links / Third Party Services / Promotional Messages
As a convenience to our customers, we may provide links to third party web websites ("Linked Websites"). All rules, policies (including privacy policies) and operating procedures of Linked Websites will apply to you while on such Linked Websites. Linked Websites are not under our control, and we make no representations as to the quality, suitability, functionality or legality of any Linked Websites. In addition, we are not responsible for any information provided by you to Linked Websites. You hereby waive any claim(s) you might have against us with respect to such Linked Websites.


Privacy Policy
At EILONG®, your privacy is our primary concern. The information we collect from you will be used to process orders. EILONG® will not sell, trade, or rent your personal information to others.
We need your company name, contact name, phone number, fax number, e-mail address, shipping and billing information. This allows us to process and fulfill your order and to notify you of your order status. We will also use e-mail / e-catalogs to let you know about our new products. If you do not wish to receive any mail in the future, please let us know by sending us a message via e-mail.


BUSINESS/WHOLESALE Registration & Account
If you are interested in establishing a business relationship with EILONG® and getting better profits, please apply for a BUSINESS/WHOLESALE account now. When EILONG® receives your application and information, it will usually take 1~3 working days for qualification review, and if you qualify as a BUSINESS/WHOLESALE customer, an official registration effective EMAIL with detailed wholesale prices and special discount offers will be sent immediately.

If you place order at the eilong.com/eilong.com.tw website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. The eilong.com/eilong.com.tw and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.


Minimun Order and Quote Policy
We require all wholesale customers to meet minimum USD$1,000 for order. We also accept mixed purchases(limited to the same product, different color variants) and merge them into a carton for order. we encourage our BUSINESS/WHOLESALE customers to purchase FULL CARTON as possible to get the best quote.

Our BUSINESS/WHOLESALE customers are basically entitled to the following wholesale quotes and extra purchase discounts (details will be provided after registration).

Our business is to offer extra discounts based on total amount of asingle purchase, the higher the purchase amount to get more extra discounts, the details of the offer will be Business/Wholesale partners to inform the e-mail and login.

It is EILONG®'s partner support policy to give more profit to support our regional market agents or wholesalers.
If you require OEM/ODM services, we will give you a written quotation based on the product design and quantities you order.
If you want to become EILONG® brand agent in your market, please contact us. Basically, we will ask you to provide information about your company, sales channels and more business ideas.


Payment Terms
EILONG®'s BUSINESS/WHOLESALE customers can choose to pay for orders and shipping costs via credit card (VISA, Mastercard, Discover, AMEX), Paypal or T/T.
Payment for all orders is arranged after both parties have confirmed the shipping method and payment is completed before shipment. Because international trade is extremely difficult and costly to obtain commercial credit and collect payment, we cannot to agree to open a credit account unless we have an established and long-term business relationship each other.


Shipping & Handling
When BUSINESS/WHOLESALE wholesale order sent to us, our sales staff will contact with you within 1~2 working days, we will arrange Express Courier (Fedex, UPS, etc) or sea freight, air freight according to your requirements.

The cost of Express Courier is about US. 100~200/CTN (weight/box size affects the quotation).
We strongly recommend that BUSINESS/WHOLESALE customers choose Air/Sea Freight, and its fees are as follows:
1. Its fixed cost is about US.300~400 (Customs Declaration Fee + Land Transportation), when your purchase amount reaches US.10,000 or more, our company will take this cost (FOB Term).
2. Air/Sea Freight Fee (Our quote depending on the goods volume, time, the quotation should be updated every time).
3. Import customs declaration fee + local land transportation(The Buyer pay it).

Most of the goods in stock will be shipped within 5-9 working days after payment. The actual shipping time will be reported to you by our sales staff upon receipt of your purchase order, if you agree to the shipping time and freight fee, we will provide the payment link or T/T account for you.
If you want to arrange the shipment through other carriers, please tell us the contact information, we will cooperate with the shipment.

We also strongly recommend that you do not ship via postal parcel as it is not traceable and the shipment quality is not controllable as accidents often occur.


Importing Duties and Taxes
It is important to consider the effects of duties, taxes, port handling fees and other customs charges when determining your shipment's total shipping charges. Customs charges will be determined by the content of your shipment and the destination country and billed to you directly.
Almost all shipments crossing international borders are subject to the assessment of duties and taxes imposed by the importing country's government. Duties and taxes are imposed to generate revenue, protect local industries against foreign competition or both. The duties and taxes normally must be paid before the goods are released from customs. A shipment's duty and tax amount may be based on:

▪ Product Value
▪ Trade Agreements
▪ Country of Manufacture
▪ Use of The Product
▪ The Product's Harmonized System (HS) Code

Customs officials assess duties and taxes based on information provided on the shipping label, the Commercial Invoice and other relevant documents.

Responsible Party:
Duties and taxes on international shipments will be billed automatically to the recipient, unless the shipper requests to bill to a third party. You have to be responsible for this in addition to the shipping cost we (EILONG®) charge you.


Return / Defect / Transport Damage Compensation Policy
When you receive your goods, be sure to check all items within 15 days. If you find any shipping damage or product defect in your purchase, please email us to report the packing list, item number, damage condition and photos, and we will get back to you as soon as possible.

Damaged or defective items must be scrapped locally, unless we specifically request returned.

Usually we will refund , or make up the quantities on the next order. However, under some special circumstances, we reserve the right to refuse compensation or replace the product.
If the product has quality defects and has never been used, we guarantee to replace it with a new one within one year. If the product has phased out from our production line., we agree to replace it with an equivalent product or refund it.
If there is a dispute between the parties regarding the quality of the goods or services, we (EILONG®) reserve the right to cancel the order and arrange a refund to the buyer. Due to the high cost of international shipping, you will be responsible for any additional shipping costs and customs clearance fees incurred by the returned product, so please be careful before placing an order. We will deduct the shipping costs from the refund amount due on your return.


If you have any questions or concerns about order or purchase, please email us int-business@eilong.com.tw and we will deal with your issue as soon as possible.