Shipping & Customs

When will my order be processed ?
All orders are handled and shipped out from our warehouse in Taiwan. Please allow extra time for your order to be processed during holidays and sale seasons.

We processes orders between Monday and Friday. Orders will be processed within 2-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends and our national holidays.

Please contact us if you do not receive tracking confirmation after 5 business days from the day you completed your payment.
How will my order be shipped ?
Our orders are all shipped by FedEx or UPS, it is the fastest and safest courier.
Will I be charged with customs and taxes ?
The prices displayed on our site are tax-free in US Dollars.
Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.




If you have any questions or concerns about order or purchase, please email us int-service@eilong.com.tw and we will deal with your issue as soon as possible.